Requesting a return
Contact phoebet@ladiesvalue.com within 30 days of delivery and include your order number, the item you wish to return and the reason. Wait for return instructions before sending an item.
Return condition
Eligible products must be unused, unworn, unwashed and returned with original tags, seals, accessories and packaging. Items showing wear, odour, washing, alteration, damage after delivery or missing components may not qualify.
Non-returnable items
- Opened, used or unsealed skincare and cosmetic products.
- Hosiery, intimate or hygiene-sensitive goods once packaging or hygiene seals have been opened.
- Personalised, final-sale or clearance items identified as non-returnable.
- Gift cards and items restricted by health, safety or applicable law.
These exclusions do not remove rights that apply to defective, damaged or incorrectly supplied goods.
Return shipping
Customers are generally responsible for return shipping and should use a trackable service. If we confirm that an item was damaged, defective or incorrectly supplied, we will explain the available remedy and applicable shipping arrangements.
Exchanges
Availability cannot be guaranteed. The fastest option may be to complete an approved return and place a new order for the preferred colour, size or product.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping costs are normally non-refundable unless required by law or the return results from our error. Banks and payment providers may require additional time to post a refund.