Find your tracking information
- Open the shipping confirmation email sent after your order leaves our fulfilment process.
- Select the carrier tracking link or copy the tracking number into the carrier website.
- If you created an account, sign in to My Account to review available order details.
Tracking has not updated
Carriers may take time to scan a newly shipped parcel. Allow additional time after receiving the shipping email, especially around weekends, holidays or severe weather.
Marked delivered but not received
Check the delivery location, household members, building reception and nearby safe places. Contact the carrier with the tracking number. If the parcel still cannot be located, email us with your order number and tracking details.
Need help?
Contact phoebet@ladiesvalue.com or use the Contact page. For privacy, we may ask you to confirm order information before discussing delivery details.