How can we help?
For product questions, order support or collaboration enquiries, email phoebet@ladiesvalue.com or visit our Contact page. Please include your order number when contacting us about an order.
Frequently asked questions
Can I change or cancel an order?
Contact us as soon as possible. We cannot guarantee changes after fulfilment has begun or after a shipping label has been created.
How do I track my order?
Use the tracking link in your shipping email or follow the instructions on our Order Tracking page.
Which payment methods are accepted?
Available secure payment options are displayed during checkout. Payment information is processed by the selected payment provider; LadiesValue does not store complete card numbers.
How should I choose a product?
Review the product description, dimensions, materials, colour information and care instructions. Contact us before ordering if you need help selecting an item.
Can I return an item?
Eligibility depends on the product type and condition. Read the complete Returns & Exchanges policy before sending anything back.
What if my order arrives damaged?
Contact us promptly with the order number and photographs of the outer package and product so we can review the issue.